Customer Service Contact Phone Number 1-330-979-3923.
- Shipping & Delivery
Most orders are shipped FedEx Ground from our Niles, OH studio. Orders to Alaska or Hawaii require 2nd Air USPS Service and may have additional limitations due to local restrictions. International orders ship through USPS.
Matted orders will ship four to eight weeks, while framed orders may take up to eight weeks during our busy season.
To help protect the environment, we do not offer product catalogs.
Any damaged shipment must be reported immediately to Alwyn Soden at 330-979-3923. (Claims 30 days after delivery can not be processed.)
Red Roo Art, Inc. will work with you to correct the problem. Also, any problems with shipping be it damage or delivery failure, must be reported immediately in order to put a claim in with the shipping company.
- Privacy & Security
When you shop on-line at www.redrooart.com, you are shopping on a secure site. Red Roo Art, Inc. is "anti-spam" and will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.
Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. Also, your customer data is considered private and will not be sold or shared with any outside interests.
- Returns & Replacements
Red Roo Art, Inc. will grant full refunds (excluding shipping and handling) for products returned within 30 days after the purchase date. The product must be unopened and in perfect condition. You (the consumer) are responsible for return shipping and handling costs.
Custom framed orders (i.e. originals & specialty framed orders) cannot be returned.
- Payment, Pricing & Promotions
Order your merchandise in one of three ways:
Log onto www.redrooart.com, our secure web-site.
Mail the order to Red Roo Art, Inc., 129 Vienna Avenue, Niles OH 44446.
Red Roo Art, Inc. accepts VISA, Master Card, and PayPal. We also accept money orders. Money orders can be sent to Red Roo Art, Inc., 129 Vienna Avenue, Niles OH 44446. If paying with Money order, your order will not be shipped until payment has been received and has cleared.
We welcome orders from outside of the continental United States, provided the payment is in the form of U.S. charge or currency.